Refund policy

1. Our 180-Day Money-Back Guarantee

At QuestProps, your satisfaction matters to us. That's why we offer a 180-day money-back guarantee on your neck massager.

If you're not satisfied with your purchase for any reason, you can contact us within 180 calendar days of delivery to request a return and refund.

Days 1–30: Easy Returns

You may request a return for any reason, including if you've opened or used the product.

Days 31–180: Extended Money-Back Guarantee

You may still request a return and refund, even if you've used the product, it no longer works properly, or it has become damaged during normal use.

We want you to feel comfortable trying your purchase. You do not need to prove that the product is defective or provide a medical reason for your return.

To start your request, email jiaziwei@questprops.com with your order number and a brief description of the issue. If the product is damaged or not working properly, photographs or a short video can help us understand the problem and assist you faster.

Our guarantee does not limit any rights you may have under applicable consumer protection laws.

5. Damaged, Defective, or Non-Working Products

If your neck massager arrives damaged, develops a fault, stops working, or becomes damaged during normal use within the 180-day guarantee period, please contact jiaziwei@questprops.com.

Include your order number and, if possible, photographs or a short video showing the issue.

We will review your request and help arrange an appropriate solution, which may include a return and refund, replacement, or another remedy where appropriate.

Approved returns under our 180-day money-back guarantee will be handled in accordance with the return instructions provided by our support team. We will cover return shipping for approved guarantee claims using the return label or shipping arrangement we provide.

Your statutory rights concerning defective or non-conforming goods remain unaffected.

8. Guarantee Limitations

Our 180-day money-back guarantee covers dissatisfaction, normal product use, and products that become damaged or stop working during normal use.

It does not cover fraudulent claims or damage deliberately caused to obtain a refund. Any assessment of misuse or intentional damage will be made fairly and subject to applicable law.

Nothing in this policy excludes or restricts consumer rights or remedies that cannot legally be excluded or restricted.