Privacy Policy
Effective Date: [Insert Date]
BLUE STAR TRADING LIMITED ("we", "us" or "our") is committed to protecting the privacy and security of your personal information in compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region (HKSAR) . This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our services, place orders for handcrafted products, or engage with our customer support.
1. Collection of Personal Information
We only collect personal information that is necessary for the purposes stated in this policy (the "Data Minimization Principle") . The information we may collect includes:
- Order & Shipping Information: Full name, delivery address, email address (e.g., jiaziweigougou@outlook.com), phone number (e.g., 18435111271), and payment details to process orders, arrange logistics, and provide tracking updates .
- Customization Requirements: Design preferences, material selections, and special requests shared during customized product consultations to fulfill your personalized needs.
- Website & Service Usage Data: IP address, browser type, access time, and pages visited (automatically collected) to improve our website functionality and service experience .
- Communication Records: Content of emails, calls, or messages exchanged with our team regarding orders, shipping inquiries, or after-sales support .
2. Use of Personal Information
Your personal information will only be used for the following legitimate purposes, and we will not use it for unstated purposes without your prior consent :
- Process and fulfill your orders (including regular and customized handcrafted products), arrange global shipping, and provide logistics tracking services .
- Communicate with you about order status, production progress (for customized items), shipping delays, or delivery confirmations.
- Provide customer support, address inquiries, and resolve issues related to products, shipping, or returns.
- Enhance our services: Analyze usage patterns to improve product offerings, website usability, and logistics efficiency.
- Comply with legal obligations: Respond to regulatory requests or enforce our Terms of Service.
3. Disclosure of Personal Information
We will not sell, rent, or trade your personal information to unrelated third parties. Disclosure will only occur in the following circumstances :
- Service Providers: Share necessary information with logistics partners (e.g., shipping carriers) to deliver orders and provide tracking; with payment processors to handle transactions (they are bound by confidentiality obligations).
- Legal Requirements: Disclose information if required by law, court order, or to cooperate with the Office of the Privacy Commissioner for Personal Data (PCPD) of HKSAR .
- Consent-Based Sharing: Disclose to other third parties only with your explicit written permission.
4. Security & Storage of Personal Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss :
- Use encrypted systems for storing payment details and sensitive data.
- Restrict access to personal information to authorized staff only (e.g., order processors, logistics coordinators).
- Retain your information only for the period necessary to fulfill the purposes stated (e.g., 7 years after order completion for accounting and legal compliance) .
- For cross-border data transfers (e.g., to overseas shipping partners), we ensure the receiving party maintains equivalent privacy protection standards .
5. Your Rights Under the Personal Data (Privacy) Ordinance
You are entitled to the following rights regarding your personal information :
- Right of Access: Request a copy of the personal information we hold about you (a reasonable fee may apply).
- Right of Correction: Request correction of inaccurate or incomplete personal information (e.g., updated delivery address).
- Right to Object: Opt out of non-essential communications (e.g., marketing updates) by contacting us.
- Right to Complain: Lodge a complaint with the PCPD if you believe we have violated the ordinance.
6. Updates to This Policy
We may revise this Privacy Policy from time to time to reflect legal changes or service updates. We will notify you of material changes via email or a prominent notice on our website. Your continued use of our services after the update constitutes acceptance of the revised policy.
7. Contact Us
For inquiries about this Privacy Policy, or to exercise your data rights, please contact us:
- Company Name: BLUE STAR TRADING LIMITED
- Address: RM C, 6/F, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL HK